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Customer Service

Shipping & Delivery
Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying. These charges are normally collected by the delivering freight (shipping) company or when you pick the item up. Do not confuse them for additional shipping charges.

All items are shipped from Turkey which the same day after receiving your payment. If item is not in stock it might take up to 3 Business days to finalize your shipping process and we will notify you via email.

All items are shipped by FEDEX , which usually on the same day to arrive from shipping date, traceable on FEDEX website.
Privacy & Security
We guarantee that we take the needed steps to ensure your privacy and security. All payments are handled by Paypal, a world wide trusted payment provider.
Returns & Replacements
- We guarantee the items we sell are as described.
- ALL returns must be authorized.
- Buyer must notify us within 48 hours of receipt that the item differs from its description. Refunds are given only if the item is not as represented, the return was authorized by us, and the item was shipped back within five days from authorization date.
- Item must be returned by registered insured mail and packed well, like we packed it.
- Item must be returned undamaged and in original condition.
- Refund will be for the actual amount paid including shipping and insurance cost. We do not take responsibility for any personal or third party losses.
 
Please contact us if you have any questions.